Full Hotel Management

The difference is who runs the hotel inside. With Online Hotel Management, MMC runs the online and commercial side while the owner’s team runs operations and staff. With Full Hotel Management, MMC runs both: the staff, front office, housekeeping, maintenance and quality control, together with revenue, sales, reservations and marketing.

Yes. The owner keeps ownership of the hotel and its investment decisions. MMC prepares and follows the budgets, controls costs and purchasing, and reports to the owner on operational and revenue performance. The approvals the owner wants to keep, for example on the budget or on larger spending, can be set in the management plan before MMC takes over.

You receive periodic reports on how the hotel is performing. They cover the budget against actual results, costs, revenue and the main KPIs, such as occupancy, average daily rate (ADR) and revenue per available room (RevPAR), along with operational performance and guest feedback. The format and frequency of the reports are agreed with the owner at the start.

Yes. At this level MMC handles the staff side in full: recruitment, training, staff scheduling and performance management, together with the operating systems and policies the team works by. Staffing is also available as a service on its own, for owners who want MMC to recruit and manage the team without full management.

No. Full management is the third level, not the starting point for every hotel. An owner can start with Hotel Brand & Digital Setup or Online Hotel Management and move to full management later. MMC steps in at the level the hotel needs and the owner is ready for, without asking for the whole hotel on the first day.

Yes, when the hotel has a food and beverage operation. It is managed together with front office, housekeeping, guest relations, maintenance, purchasing, inventory and quality control as one operation. Hotels without food and beverage service are managed on the same model, without that department.