Team training
Training for Hotel Teams
Training for the teams that sell, book and run your hotel.
MMC offers training as a side service, in two areas. The first is courses for the people who handle a hotel’s online business: how to create the accounts a hotel needs on booking platforms, how to run and manage them, how to manage reservations, and how to market a hotel online.
The second is training for hotel staff in reception and housekeeping, the two departments guests deal with throughout their stay. Training is available on its own, without hiring MMC to manage the hotel, and it is also part of how MMC manages teams under Full Hotel Management.
What MMC manages
What the training covers
Courses on online hotel management
- Creating the accounts a hotel needs on booking platforms
- Running and managing those accounts
- Managing reservations
- Online hotel marketing
Training for hotel staff
- Reception and front desk work
- Housekeeping and room preparation
- Guest service standards in both departments
How it works
How it works
Agree the need
Tell MMC who needs training, in which area, and what the team already knows, so the training matches the level of the people attending.
Training
MMC delivers the course or the staff training, on booking platforms, reservations and online marketing, or on reception and housekeeping work.
Next step
After the training, the team runs the work itself. If the hotel also needs MMC to manage it, the three management levels remain available.
FAQ
Questions Hotel Owners Ask
Who are MMC’s training courses for?
For the people who run a hotel’s online business and its front-line service. The courses suit owners and staff who handle booking platform accounts, reservations and online marketing, and the staff training is for reception and housekeeping teams. Training is offered on its own, without a management contract, for a new team or one already working.
Do the courses cover Booking.com and other booking platforms?
Yes. The courses cover creating the accounts a hotel needs on booking platforms such as Booking.com, running and managing those accounts day to day, and handling reservations, changes and cancellations. They also cover online hotel marketing, so the team understands how the hotel is found and booked online.
Can MMC train our reception and housekeeping staff?
Yes. Training for hotel staff covers reception and housekeeping work and the guest service standards in both, the two departments guests deal with throughout their stay. It can be arranged for a new team or one that is already working, and when MMC also manages a hotel’s staff, training is part of that work.
Do I need to hire MMC to manage my hotel to get training?
No. Training is a side service available on its own. A hotel can train its team with MMC and keep running everything itself. If the owner later wants MMC to manage the online business or the whole hotel, that is a separate decision, and it starts with a hotel review.
Related services
Hotel Staffing & HR Management
MMC recruits the hotel’s staff and manages the team fully, on its own or as part of full management.
View serviceOnline Hotel Management
MMC runs your hotel’s online and commercial business while you and your team run the hotel.
View serviceHotel Operations Management
Front office, housekeeping, maintenance, purchasing and quality control, run day to day by MMC.
View serviceRelated insights
Hotel SOPs: What They Are and How to Write Them
What a standard operating procedure is, where a hotel should start, and how to write, train, update and audit SOPs.
Read the full guideHow to Improve Hotel Reviews and Guest Ratings
How a hotel raises its guest ratings by fixing the causes behind complaints, solving problems during the stay, asking for reviews fairly and replying well.
Read the full guideTrain Your Hotel Team With MMC
Tell us who needs training and in which area. MMC will suggest the course or the staff training that fits.