Staffing & HR
Hotel Staffing & HR Management
We recruit the hotel’s staff and manage the team fully.
Service in a hotel is only as consistent as the team that delivers it. With Hotel Staffing & HR Management, MMC recruits the hotel’s staff and then manages the team fully: scheduling, training, performance and the policies the team works by. The owner gets a staffed and organized team without building a recruitment and HR function inside the hotel.
Staffing is available on its own, outside the three management levels, for owners who run the hotel themselves but want a hotel management company to handle the team. It is also part of Full Hotel Management and of pre-opening, where the team is recruited and trained before the first guest arrives.
What MMC manages
What staffing covers
Recruitment
- Defining the roles the hotel needs
- Finding and selecting candidates
- Hiring the hotel’s staff
Team management
- Staff scheduling
- Training
- Performance management
- Day-to-day management of the team
Policies & standards
- Operating policies
- Standard operating procedures (SOPs)
- Service standards for each department
How it works
How staffing works with MMC
Staffing review
MMC reviews the hotel’s departments, its current team and its service needs, and agrees with the owner which roles to fill.
Recruitment
MMC finds and selects the candidates and hires the staff for the roles agreed with the owner.
Training and standards
The team is trained on the hotel’s policies and standard operating procedures, with clear schedules and responsibilities for each role.
Ongoing management
MMC manages the team day to day: scheduling, performance management and further training as the hotel’s needs change.
FAQ
Questions Hotel Owners Ask
Does a hotel management company employ the staff?
MMC recruits the hotel’s staff and manages them fully, from hiring to scheduling, training and performance. Whether the staff are employed by the company that owns the hotel or by the operator differs from hotel to hotel across the industry; the arrangement for your hotel is set out in the agreement with MMC before recruitment starts.
Can I hire MMC only for staffing, without full management?
Yes. Staffing and HR management is offered as a service on its own. You keep the management of the hotel and its sales, while MMC recruits the team and manages it. The same work is also included in Full Hotel Management, and it can be part of pre-opening for a new hotel.
What does managing the staff fully include?
It means the day-to-day management of the team sits with MMC: staff scheduling, training, performance management, and the policies and standards each role works to. The owner does not need to oversee recruitment or manage the team day to day, and the team works to written procedures rather than to individual habits.
Can MMC train our existing staff as well?
Yes. Training is part of managing the team, and MMC also offers training for hotel teams as a separate side service, covering reception and housekeeping as well as booking platforms, reservations and online marketing. An owner can use it for an existing team without handing over recruitment or the daily management of the team.
Related services
Hotel Operations Management
Front office, housekeeping, maintenance, purchasing and quality control, run day to day by MMC.
View serviceTraining for Hotel Teams
Courses on booking platforms, reservations and online marketing, and training for reception and housekeeping staff.
View serviceFull Hotel Management
MMC operates the whole hotel, from staff and daily operations to revenue, sales and reports to the owner.
View serviceRelated insights
Hotel Pre-Opening Checklist: From Project to First Guest
A practical checklist of what a new hotel needs before the first guest, grouped by area, with a timeline in relative terms.
Read the full guideHotel Operations Explained: How a Hotel Runs Day to Day
The departments that run a hotel, how they hand over between shifts, the daily and weekly routines that hold them together, and the general manager’s part in it.
Read the full guideStaff Your Hotel With MMC
Tell us about the hotel, the roles you need and how the team is organized today. MMC will start with a staffing review.