Insights
Hotel Management Insights
Practical guides for hotel owners and investors on hotel management, occupancy, revenue and operations.
Hotel management
What Does a Hotel Management Company Actually Do?
What a hotel management company takes over, what stays with the owner, and how to decide how much to hand over.
Occupancy
How to Increase Hotel Occupancy Without Depending Only on OTAs
Why occupancy is low, and how to raise it through better OTA listings, direct bookings, new guest segments and pricing.
Revenue management
What Is Hotel Revenue Management? A Guide for Hotel Owners
What revenue management covers, the numbers behind it, and how a hotel owner can put it in place.
Hotel management
Full vs Online Hotel Management: Which Does Your Hotel Need?
How online and full hotel management differ in who runs what, which hotels each suits, the owner’s role, reporting and when to change.
Owner guide
How to Choose a Hotel Management Company: A Guide for Owners
What to check before signing with a hotel management company, the questions to ask, the red flags and a step-by-step selection process.
Hotel performance
KPIs Every Hotel Owner Should Track
The measures a hotel owner should follow beyond occupancy and price, how often to review each, and what the monthly owner report should show.
Revenue management
ADR vs Occupancy vs RevPAR: How to Read Your Hotel’s Numbers
What occupancy, ADR and RevPAR each hide, and how to read them together by night, room type and channel.
Hotel technology
PMS vs Channel Manager vs Booking Engine: What Each One Does
What each of the three core hotel systems does, how they work together, and how to choose and set them up without overbookings.
Distribution
How to Improve Your Hotel’s Booking.com Performance
How to improve a hotel’s results on Booking.com through its listing, rates, reviews and messages, and how to measure them.
Direct bookings
How to Increase Direct Hotel Bookings
How to win more bookings through the hotel’s own website, Google, phone, email and WhatsApp, and how to measure what each channel really costs.
Pre-opening
Hotel Pre-Opening Checklist: From Project to First Guest
A practical checklist of what a new hotel needs before the first guest, grouped by area, with a timeline in relative terms.
Operations
Hotel SOPs: What They Are and How to Write Them
What a standard operating procedure is, where a hotel should start, and how to write, train, update and audit SOPs.
Owner reporting
The Monthly Hotel Management Report: What Owners Should Receive
The sections of a useful monthly report from the operator to the hotel owner, who prepares it and when, how to read it, and the warning signs inside it.
Owner guide
Signs Your Hotel Needs Professional Management
The warning signs that a hotel has outgrown the way it is run, how an owner can check each one from the hotel’s own records, and the three ways to respond.
Operations
Hotel Operations Explained: How a Hotel Runs Day to Day
The departments that run a hotel, how they hand over between shifts, the daily and weekly routines that hold them together, and the general manager’s part in it.
Guest experience
How to Improve Hotel Reviews and Guest Ratings
How a hotel raises its guest ratings by fixing the causes behind complaints, solving problems during the stay, asking for reviews fairly and replying well.
Egypt
Hotel Management in Egypt: A Guide for Hotel Owners
What running a hotel in Egypt involves, the management models open to an owner, and how to choose the one that fits the property.
Own a Hotel? Let’s Look at Its Potential.
Tell us about your property, current performance and main challenges. Our team will identify the level of management that best fits your hotel.