Hotel Pre-Opening & Setup

As early as the owner is ready. MMC can step in before the first guest arrives, but joining while the brand, systems and staff are still being decided lets those choices be made with distribution and pricing in mind. Decisions taken late, such as the choice of PMS or the hotel’s policies, are harder to change once the hotel is selling.

Most hotels need three: a PMS (property management system) to run reservations, rooms and guest records; a booking engine to take direct bookings on the hotel’s website; and a channel manager to keep rates and availability in step across the booking platforms. MMC sets up and connects the ones that fit the size and type of the property.

Once the opening date, rooms, photos, policies and rates are confirmed. Listing a hotel before the date is certain risks cancellations and weak first reviews if the opening moves. MMC plans the go-live on booking platforms as part of the opening strategy, together with the opening prices, the hotel’s website and its Google presence.

Yes. Pre-opening covers the staff as well as the systems: planning the team, recruiting, training, and writing the standard operating procedures (SOPs) that each department follows. Staffing is also available as a service on its own if the owner needs only the team and plans to handle the rest of the opening separately.

Yes. After the launch the owner chooses how much MMC manages: Online Hotel Management, where MMC runs the online and commercial side, or Full Hotel Management, where MMC operates the whole hotel. The owner can also take over with the hotel’s own team once it is open, using the systems and procedures prepared during pre-opening.